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Berliner Flughäfen

Berlin Airports is the operator behind the three airports serving the German capital, Tegel, Schönefeld, and Tempelhof. Together they handle some 17 million passengers a year and rank third in Germany after Frankfurt and Munich. The Berlin airport system is a legacy of Germany’s—and Berlin’s—divided history, with each of the occupying powers having had its own airport. The new Berlin Brandenburg International airport will replace this structure in 2011, bringing together the capacity of Berlin’s three existing airports at a single site and creating a major international airport to match those of other large cities.

Business Challenges

  • Meeting a comprehensive set of requirements with regard to quality, environmental protection, health and safety, and legal compliance
  • Linking the existing, very limited, non-aligned systems with the aid of a process model
  • Ensuring enterprise-wide legal compliance
  • Creating a central information portal for all employee instructions and procedures

Solution

  • Main processes captured and documented using ARIS Business Architect; mapped in ARIS Repository and processes then verified
  • Process responsibility assigned and all existing rules and policies documented
  • Development of a blueprint for a legally compliant organization and examination of processes on the basis of this blueprint
  • Prioritization of action areas and planning of activities to perfect the system
  • Publication of the system on the intranet via ARIS Business Publisher

Customer Benefit

  • Legal compliance protects company and management team in the event of accidents/incidents
  • Realization of synergies by merging several management systems
  • Continuous improvement process due to documentation and publishing of processes plus assigning personal responsibility for every process

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