CosmosDirekt
CosmosDirekt is one of the biggest direct insurance companies in Germany, with total premium revenues of over EUR 1.2 billion in 2006. It is part of AMB Generali, one of Germany’s largest and most successful insurers. For decades, CosmosDirekt has consistently achieved top honors in surveys carried out by independent rating agencies and the business press.
Business Challenges
- Measure process performance indicators on an ongoing basis
- Identify weaknesses and optimization potential
- Monitor impact of process and organizational changes
- Provide basis for standardization and personnel requirements planning
Solution
Establishment of a process controlling platform based on ARIS Process Performance Manager (ARIS PPM):
- Process performance indicators were defined, based on corporate objectives
- Implementation included extraction of existing information from all relevant operational source systems
- Creation of an integrated, enterprise-wide dashboard covering the operational and management levels
- Training and coaching to enable smooth handover to line management
Customer Benefit
- Ongoing, automated process analysis and identification of improvement potential
- Detailed, quantitative information for process-oriented capacity planning and management
- Measurable improvement of process and service quality
- Customizing tool enabling flexible system adaptation